Mattress Magic in Tempe, AZ

Reviews about Mattress Magic

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  June 03, 2019, by David Milo
  DO NOT GO HERE! "Kurly" and Edward are the quintessential slimy salesman... Treat you perfectly before the sale and tell you everything you want to hear to get you purchase something, then once it's over you're nothing to them and they treat you like it my wife and I went to buy a mattress and bed frame... After pushy sales tactics, we made a deal for both but the frame wasn't in stock so they had to order it. They told us it would be at the store in two weeks. Two weeks later, it wasn't there. Kurly then tried to charge me extra because it was back ordered and needed to be paid for. I said no and he proceeded to tell me it would be available in one week. One week goes by, I call and neither salesman will get on the phone with me, they never called me back. They said the bed frame wasn't available. Weeks go by and I call almost every other day and they don't get back to me. Finally I go in to the store again and again they tried to charge me more for it and tell me it's back ordered and won't be available until the end of December (it's beginning of November at this point and it's already been weeks) When the frame finally comes in, Kurly and Edward refuse to do the deal for the original price we agreed on. They even said they wouldn't make enough money if they did it for the original deal. Make enough money?!?! How about both kurly and Edward tell me before the sale that all they cared about was customer service so I'd refer other people to them? How about my wife and I waiting for two months with the mattress on the floor, no being able to buy anything else for the room, waiting because you constantly told us the frame was coming? Screw this place, I wish I read reviews before going there